Accessibility Statement

Last updated: May 2026  ·  Mitchell Restaurants Ltd t/a The Galley

The Galley Restaurant | 41 Fore Street, Topsham, Exeter, Devon EX3 0HU | [email protected] | 01392 876078

We want everyone to be able to use this website and to visit the restaurant comfortably. This page covers the accessibility of our website and, separately, the physical accessibility of the restaurant at 41 Fore Street, Topsham.

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Website accessibility

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. This means the site should be usable with a keyboard only, work with screen readers, and be readable without colour, with text resized up to 200%, and with animations reduced.

What we have done

• All images have descriptive alt text.
• Colour contrast has been checked against WCAG AA for all body text and interactive elements.
• The menu is published as HTML text — never as a PDF or image — so it is fully readable by screen readers and searchable.
• The site is navigable by keyboard. Skip-to-content links are included.
• Animated elements respect the prefers-reduced-motion setting.
• Form fields have visible labels and error messages.
• Language is set in HTML.

Known limitations

• Our reservation widget is provided by a third party (ResDiary). We do not control its accessibility. If you experience difficulty booking online, please call us on 01392 876078 or email [email protected] and we will book your table directly.
• Gallery images use descriptive alt text where possible; some older images in the archive have limited descriptions. We are working to address this.
• Some PDFs linked from the site may not be fully accessible. If you need the content in an alternative format, please get in touch and we will provide it.

Reporting a problem

If you find any part of our website difficult to use, please let us know. We take these reports seriously and will aim to address them promptly.

Enforcement

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.

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Physical accessibility — the restaurant

The Galley Restaurant is in a listed building on Topsham's historic Fore Street. We have done our best to make the space as welcoming as possible within the constraints of the building. Here is an honest account of what to expect.

Getting here

• Topsham is accessible by train (Topsham Station, Avocet Line, about a 10-minute walk). The station has step-free access to the platform.
• The Exe Estuary Trail (National Cycle Network 2) passes the door — a flat, mostly traffic-free walking and cycling route, with a blue cycle sign directing you past the restaurant.
• Bus services from Exeter city centre stop on Fore Street.
• Disabled parking bays are available on Fore Street and at the nearby Topsham car park. Please contact us if you need more specific guidance on where to park.

Entrance and ground floor

• The restaurant entrance is on Fore Street. The pavement and kerb outside the restaurant is narrow.
• The ground floor dining room is on a single level once inside and is wheelchair accessible.
• Table spacing varies; we can usually arrange a more accessible table if you call ahead. Please let us know when you book.

Upper floor

• A second dining room is accessible via a staircase only. There is no lift. If you require a ground-floor table, please tell us when booking and we will reserve one for you.

Toilets

• Toilets are located on the ground floor. There is one step down into the courtyard and one step up into each toilet. The toilets are not wheelchair accessible. Please ask a member of the team if you need assistance locating it.

Hearing and communication

• The restaurant can be noisy during busy services. If you would prefer a quieter table, ask us when booking and we will do our best to accommodate you.
• Written menus are always available and can be provided in a larger font if requested — please ask in advance.
• We are happy to communicate by text or email if you find telephone calls difficult.

Guide and assistance dogs

Guide dogs and registered assistance dogs are always welcome throughout the restaurant. All other dogs are politely declined.

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Feedback on our accessibility

We want to keep improving. If your visit highlighted something we could do better — on the website or in person — please tell us. We read every message and take them seriously.

The Galley | Mitchell Restaurants Ltd | Company No. 07410018 | VAT No. GB 100 9990 23